Privacy Policy

Zenlume ("we", "our", or "us") operates the website zenlume.in. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or place an order with us. By using our website, you agree to the terms of this policy.

1. Information We Collect

1.1 Information You Provide

When you place an order, we collect:

• Full name
• Email address
• Phone number
• Delivery address (house/flat number, street, city, state, PIN code, landmark)
• Payment information (processed securely by Razorpay — we do not store card details)

When you contact us, we collect:

• Name, email, phone, and the content of your message

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate location (country/city)
• Browser type and version
• Pages visited, time spent, and referral source
• Device type (mobile, desktop)
• Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from Meta (Facebook/Instagram) if you interact with our advertisements, subject to Meta's own privacy policies.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including shipping and delivery
• Send order confirmations, tracking updates, and delivery notifications via email and WhatsApp
• Respond to your customer support queries
• Detect and prevent fraud or unauthorised transactions
• Improve our website, products, and services
• Send promotional communications (only if you have opted in or purchased from us)
• Comply with applicable legal obligations
• Measure the effectiveness of our marketing campaigns (via Meta Pixel)

3. Cookies and Tracking

We use cookies and similar technologies including:

• Essential cookies — required for the website to function (e.g., cart state)
• Analytics cookies — to understand how visitors use our site (e.g., Google Analytics)
• Marketing pixels — Meta Pixel to measure ad performance and create custom audiences

You can disable cookies through your browser settings. Note that disabling essential cookies may affect website functionality.

4. Sharing Your Information

We do not sell or rent your personal information. We may share it with:

• Logistics & courier partners — to ship and deliver your order (name, phone, and delivery address only)
• Razorpay — our payment gateway, for processing payments securely
• Email and SMS service providers — to send transactional notifications
• Meta Platforms — for advertising measurement and audience targeting (hashed data only)
• Legal authorities — if required by law, court order, or government regulation

5. Data Retention

We retain your personal data for as long as necessary to:

• Fulfil your order and provide post-purchase support
• Comply with our legal, accounting, and tax obligations (typically 7 years under Indian law)
• Resolve disputes and enforce our agreements

Once data is no longer required, we securely delete or anonymise it.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• HTTPS/SSL encryption for all data in transit
• Payment data processed exclusively through PCI-DSS compliant Razorpay
• Restricted access to personal data on a need-to-know basis

No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights

As an individual whose data we process, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request deletion of your personal data (subject to legal retention obligations)
• Opt-out — unsubscribe from marketing communications at any time
• Portability — receive your data in a structured, machine-readable format

To exercise any of these rights, email us at zenlum.lamps@gmail.com. We will respond within 30 days.

8. Children's Privacy

Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Instagram, WhatsApp). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: zenlum.lamps@gmail.com
• Website: zenlume.in/contact